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Free Standard Samples can be provided for you to check the quality.
FAQs About Pakoem
Find answers to the most common questions about custom packaging, production, design, and delivery. Don’t see your question here? Contact us anytime.
🔎 About General Knowledge
What kinds of packaging do you offer?
We offer custom paper tubes, mailer boxes, folding cartons, display boxes, rigid gift boxes, product boxes, paper bags, and more—tailored to your product and branding needs.
Do you offer eco-friendly or recyclable packaging?
Yes. We provide sustainable options such as kraft paper, biodegradable coatings, soy-based inks, and FSC-certified materials.
What is the full process from idea to packaging delivery?
The typical process includes:
1. Understanding your needs
2. Design or dieline creation
3. Sample confirmation
4. Mass production
5. Final delivery
Can you help with packaging for specific industries like cosmetics or e-commerce?
Absolutely. We serve brands across cosmetics, skincare, jewelry, food, retail, and more, with solutions tailored for both presentation and protection.
Do I need to have a designer to work with you?
No. We offer in-house design support—from dielines to structural engineering to artwork creation.
What’s the difference between mailer boxes, folding cartons, and rigid boxes?
Mailer Boxes: Corrugated and sturdy, ideal for shipping.
Folding Cartons: Lightweight and flexible, great for retail display.
Rigid Boxes: Premium, durable boxes used for luxury packaging.
Do you offer unprinted (plain) boxes?
Yes. We can produce both printed and unprinted packaging based on your needs.
🏭 About Manufacturing
Where is your factory located?
Pakoem factory is in Shenzhen, China. With full in-house production, we ensure quality and consistency in every batch.
What materials do you offer?
We offer a wide range including kraft paper, whiteboard, corrugated board, greyboard, art paper, and eco-paper.
What printing techniques are available?
Offset printing, digital printing, flexo, screen printing, hot stamping, embossing, debossing, and spot UV.
Can I request specific finishes or textures?
Yes. We offer matte/gloss lamination, soft-touch coating, metallic foil, linen texture, and more.
📝 About Orders Questions
What is your minimum order quantity (MOQ)?
Most custom products start from 500–1000 pieces, depending on the packaging type and complexity.
How do I get started with an order?
Send us your product and packaging requirements. Our team will consult with you to create a packaging plan, offer a quote, and start with sampling.
Can I see a sample before placing a large order?
Yes. We offer digital proofing and physical samples for quality and fit confirmation.
How long does sampling take?
Sampling usually takes 3–7 working days, depending on the packaging type and complexity.
Can I cancel or change my order after it’s placed?
We allow adjustments before production begins. Once production starts, cancellation may not be possible.
💰 About Pricing & Turnaround
How is the price of my packaging calculated?
It depends on dimensions, material, print finish, quantity, structure, and shipping method. Quotes are customized based on your project.
Do you offer pricing for bulk orders or repeat orders?
Yes, bulk and repeat orders benefit from discounted pricing. Let us know your expected order frequency.
Are there any setup costs or hidden fees?
No hidden fees. Any die-cut, tooling, or special finishing costs will be clearly listed in your quote.
What is your typical production lead time?
Production typically takes 2–4 weeks after sample approval.
Do you offer urgent or rush services?
Yes. Rush production is available for select products, subject to production capacity.
🚚 About Shipping
Where do you ship to?
We ship globally—including to the US, UK, EU, Australia, Canada, and more.
What shipping options are available?
We offer sea freight, air freight, and express delivery (DHL, FedEx, UPS). You can choose the method based on speed and budget.
Can you help with customs clearance and documentation?
Yes. We provide all necessary export documents and support smooth customs processing.
How is shipping cost calculated?
Shipping cost depends on volume, weight, destination, and method. We provide accurate estimates in your quote.
Can I use my own freight forwarder?
Yes, we support EXW and FOB terms. You can also use your own forwarder.
🔄 About After-Sales Questions
What if I receive damaged or misprinted boxes?
Please contact the Pakoem team immediately after receiving the goods, providing photos and descriptions. We will investigate as needed and provide you with solutions in a timely manner. We offer a full guarantee for all custom packaging.
Can I reorder the same packaging later?
Yes. Your packaging files and specifications are saved for easy reorders.
Do you offer refunds?
Due to the custom nature of packaging, we do not offer refunds once production starts. However, we guarantee quality and will resolve any issues promptly.
Can I update my design in future orders?
Definitely. You can change artwork, finishes, or structure in future batches.
Send Your Inquiry Today
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