Frequently Asked Questions
Everything You Need to Know About Our Packaging Solutions
Find answers organized by your industry concerns and purchase journey stages.
Quality & Compliance
Certifications, testing standards, and quality assurance processes
What certifications do you hold?
We maintain rigorous international certifications including ISO 9001:2015 for quality management, FSC Chain of Custody for sustainable paper sourcing, FDA and BRC Global Standard compliance for food-contact materials, RoHS compliance for electronics packaging, and Child-Resistant (CR) certification meeting 16 CFR § 1700.20 standards for vape and cannabis industries.
How do you ensure quality and consistency?
Our multi-stage quality control protocol includes incoming material inspection, in-process monitoring with ±0.5mm dimensional tolerance, spectrophotometer color control ensuring ΔE < 2 variance, structural testing based on ISTA standards (including BCT, ECT, vibration, and drop tests), and final inspection per ISO 2859-1 (AQL) standards before shipment.
Do you provide CR certification documentation for vape packaging?
Yes. All our child-resistant packaging solutions come with complete 16 CFR § 1700.20 certification documentation and test reports, ensuring full compliance with U.S. regulations for vape and cannabis products.
How do you prevent product damage during shipping?
Our packaging undergoes rigorous ISTA transit testing including Box Compression Test (BCT), Edge Crush Test (ECT), vibration simulation, and drop testing to guarantee your products arrive safely, even through global shipping challenges.
Production & Timeline
Lead times, MOQ, capacity, and delivery schedules
What is your typical lead time?
Custom samples are typically produced within 3-7 business days. Standard mass production lead time ranges from 15-35 days, depending on design complexity, finishing requirements, and order volume. Rush orders may be accommodated--please contact us for expedited timelines.
What is your Minimum Order Quantity (MOQ)?
Our typical MOQ starts at 1,000 units, offering flexibility for both emerging brands and established enterprises. For specific projects or custom requirements, please contact our sales team to discuss tailored solutions.
Can you handle both small custom orders and large-scale production?
Yes. Our modern production facility is equipped to handle both specialized, high-value custom orders and large-scale production runs with unwavering quality. Whether you need 1,000 units for a product launch or 100,000+ units for ongoing supply, we maintain the same rigorous standards and adherence to deadlines.
How long does the customization process take?
Our structured workflow is optimized for efficiency. After initial consultation, we provide digital proofs within 2-3 business days, followed by physical samples in 3-7 days. Once approved, mass production begins immediately with clear milestone tracking.
Customization & Materials
Design options, materials, finishes, and brand alignment
What materials and finishing options do you offer?
We utilize FSC-certified premium materials including art paper, kraft paper, rigid greyboard, and various paperboard calipers. Our finishing capabilities include hot foil stamping (gold, silver, holographic), embossing/debossing, spot UV gloss, anti-scratch matte lamination, and soft-touch coating. All printing uses non-toxic, soy-based inks for vibrant, eco-friendly results.
How do you ensure my packaging matches my brand aesthetic?
We assign a dedicated project manager to each account who works closely with you through collaborative digital proofing and rapid prototyping. This ensures transparent communication and seamless translation of your brand identity into the final product, eliminating ambiguity.
Can you create unique shapes and structural designs?
Absolutely. Our design team specializes in custom die-cutting and structural engineering to create unique packaging shapes that stand out. From innovative window cut-outs to complex folding mechanisms, we transform your vision into reality.
Do you offer eco-friendly packaging options?
Yes. All our paper materials are FSC-certified, and we use recyclable, biodegradable options. Our soy-based inks and water-based coatings minimize environmental impact while maintaining premium aesthetics--perfect for brands committed to sustainability.
Global Shipping & Support
International delivery, logistics, and customer service
Which countries do you ship to?
We serve a global portfolio of clients across North America, Canada, Europe (including the UK and Germany), Australia, and beyond. We partner with trusted logistics providers like DHL, FedEx, UPS, and major sea freight carriers to ensure reliable, on-time delivery to your warehouse or fulfillment center worldwide.
Do you provide dedicated project management?
Absolutely. We assign a dedicated project manager to each account, ensuring transparent, real-time communication throughout the entire process--from initial concept and digital proofing to prototyping and mass production. This eliminates ambiguity and accelerates your time-to-market.
What if I need to manage multiple packaging types?
We offer a one-stop-shop solution for all your packaging needs--custom boxes, bags, paper tubes, labels, and more. Managing everything through a single supplier streamlines your operations, reduces coordination overhead, and ensures brand consistency across all touchpoints.
How do you handle communication barriers?
Our team includes multilingual project managers experienced in working with international clients. We provide clear documentation, visual proofs, and regular status updates to ensure seamless communication regardless of time zones or language differences.
Still have questions?
Contact Our TeamReady to Start Your Packaging Project?
Join 1000+ global brands who trust Pakoem Technology for premium, sustainable packaging solutions. From prototyping to mass production, we deliver excellence every step of the way.
1000+
Global Clients
15-35
Days Lead Time
±0.5mm
Precision Tolerance